My Projects

2022

6 projects
Started: 09 Completed: 12
WatonGroup

Stock Deposit Interest Service

Designed a stock deposit interest service that lets shareholdings earn interest; I led business system architecture and planned the settlement process.

Role: Business System Architecture Lead Team: 7-person innovative fintech product team Budget: Wealth management innovation budget

Key stakeholders: Wealth Management Division, Risk Control & Compliance, Operations & Customer Service

  • Built end-to-end services covering stock deposit, freezing and interest calculation
  • Added a new channel for asset accumulation, improving client stickiness
  • Defined product admission, risk control and compliance approval processes
  • Established interest calculation review, account reconciliation and client notification mechanisms
Started: 07 Completed: 09
WatonGroup

Channel Statistics System

Built a channel statistics and commission-sharing system to support complex hierarchies; I led channel system architecture and designed the settlement engine.

Role: Channel System Architecture Lead Team: 7-person business data team Budget: Channel operations digitization budget

Key stakeholders: Channel Operations Center, Finance Settlement Team

  • Automated multi-tier channel commission calculation and payout
  • Built channel performance dashboards to improve decision-making efficiency
  • Defined settlement validation, approval and rollback processes
  • Established channel relationship management and access control mechanisms
Started: 06 Completed: 08
WatonGroup

Lucky Draw System

Built a multi-touchpoint lucky draw system for marketing campaigns; I led platform technology and implemented flexible prize configuration.

Role: Marketing Campaign Platform Tech Lead Team: 7-person growth product team Budget: Dedicated marketing growth budget

Key stakeholders: Marketing & Growth, Customer Service & Finance Operations

  • Powered multi-touchpoint marketing campaigns, significantly boosting user engagement and conversion
  • Automated prize fulfillment, reducing the cost of manual intervention
  • Defined campaign approval, risk control and exception handling mechanisms
  • Established prize inventory, fulfillment reconciliation and compliance review processes
Started: 04 Completed: 07
WatonGroup

Help Center

Built a product help center providing guidance and answers; I led the product experience and content platform, coordinating the overall experience.

Role: Product Experience & Content Platform Lead Team: 6-person customer experience team Budget: Customer service digitization budget

Key stakeholders: Customer Service Center, Product Operations

  • Built a unified help center across platforms, easing the manual workload on support agents
  • Self-service resolution rates improved significantly after launch
  • Established content review, versioning and publishing processes
  • Designed search, categorization and permission management
Started: 02 Completed: 05
WatonGroup

Message Center

Built a unified message center supporting multi-channel push; I led platform technology and designed routing and configuration.

Role: Unified Messaging Platform Tech Lead Team: 8-person notification & growth platform team Budget: Experience & operations infrastructure platform budget

Key stakeholders: Product Operations, Customer Service & Risk Control

  • Built a multi-channel message center supporting tens of thousands of pushes per day
  • Provided templating, audience segmentation and delivery tracking to improve reach precision
  • Established message approval and frequency control policies
  • Designed push monitoring, failure retry and audit-trail mechanisms
Started: 01 Completed: 03
WatonGroup

Advanced Market Data Service

Launched a purchasable advanced market data service giving users in-depth data; I led the premium market data business through delivery.

Role: Premium Market Data Business Lead Team: 6-person financial product team Budget: Value-added business productization budget

Key stakeholders: Securities Product Operations, Finance Settlement & Reconciliation

  • Delivered a closed loop for advanced market data purchase, gift cards and bulk operations
  • Added a new value-added revenue channel and improved retention of professional users
  • Defined pricing, gift card approval and inventory management rules
  • Established purchase reconciliation, refund and customer support processes

PROJECT STATS

37
Total Projects
33
Completed
1
In Progress
9
Active Years