Project Overview
The Help Center is a feature module developed in Q2 2022 to provide users of the company's products with usage guidance, FAQs, and how-to instructions. The system supports different content presentation on web and app, with content maintained through the admin console.
Technical Architecture
- Core framework:
Spring Boot - Programming language:
Java - Database:
MySQL
Key Features
1. Multi-Platform Content Adaptation
- Supports different content presentation on web and app
- Automatically adapts the content format to the platform the user is visiting from
2. Category Management System
- Category management for help documents
- Category management for FAQs
- Built-in search
3. Admin Configuration
- Provides a user-friendly admin interface
- Supports document editing and publishing
- Supports version management
Project Outcomes
- Successfully launched and running stably
- Improved how efficiently users solve problems on their own
- Reduced customer service workload